Refund policy
At CROSSROADSCENTS, we want you to receive your order in perfect condition.
Damaged Products : If your order arrives damaged, please contact us support@crossroadscents.com within 3 days of receiving your order.
To help us assess the issue, please provide:
- Your order number
- Your name and contact details
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the packaging, where applicable
We may request additional information or photographs if required to assess your claim.
Return Shipping Cost
If CROSSROADSCENTS determines that the product is damaged or otherwise requires a return under this policy, we will provide and cover the cost of the return shipping label.
Please do not return an item before contacting us and receiving return instructions.
Refunds and Store Credit:
Where a refund is available and agreed upon, CROSSROADSCENTS may provide either:
- A full refund to the original payment method, or
- Store credit, where this is permitted and agreed with the customer.
Refunds will be processed after the returned product has been received and assessed, where a return is required.
The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.
Change of Mind: CROSSROADSCENTS does not offer returns or refunds for change-of-mind purchases.